Frequently Asked Questions
General
What is EMVIK?
EMVIK is a family-run brand offering problem-solving fashion products at affordable prices, with a focus on quality, comfort, and accessibility across India.
Are your T-shirts true to size?
Yes, our T-shirts follow standard Indian sizing. We recommend checking our Size Guide on the product page before placing an order.
Do you offer custom embroidery or personalization?
Yes, we offer custom embroidery and personalization on select products. Please contact us at emvikenterprises@gmail.com or +91 9112828340 for more details and options.
How do I care for EMVIK embroidered T-shirts?
Machine wash cold, inside out. Avoid bleach and high heat to preserve embroidery and fabric quality.
Shipping & Delivery
Do you deliver all over India?
Yes, we deliver to most pincodes across India via trusted courier partners like Bluedart, DTDC, Delhivery, XpressBees, Ekart, and more.
How long does delivery take?
Orders are processed in 2–3 business days and delivered within 5–7 business days, depending on your location.
Is shipping free?
Yes, we offer free shipping on all orders above ₹1000. Standard shipping charges apply for orders below ₹1000.
Do you offer express or same-day delivery?
Currently, we don’t offer same-day delivery. All orders are shipped using standard delivery timelines.
Payment
What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and Cash on Delivery (COD with phone verification).
Is COD available in all areas?
COD is available for most locations. However, we may call to verify your number before processing a COD order.
Is it safe to make payments on your site?
Yes, we use secure Shopify payment gateways that are encrypted and safe for all transactions.
Returns & Refunds
What is your return policy?
You can return your order within 7 days of delivery. Products must be unused, with original packaging and tags, and an unboxing video is mandatory for return approval.
Who pays for the return shipping?
We will cover the return shipping costs once your return request is approved.
When will I get my refund?
Refunds are processed within 8–15 business days after we receive and inspect the returned item.