Privacy policy

Last updated: July 12, 2025

EMVIK operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). EMVIK is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described below.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you. This may include:

  • Contact details: name, shipping/billing address, phone number, email address

  • Financial data: payment method details, transaction confirmation, UPI/card/bank data

  • Account info: username, password, settings

  • Transaction history: items viewed, added to cart, purchased, returned, exchanged, or cancelled

  • Communication details: support messages or queries

  • Device data: browser, device type, IP address

  • Usage behavior: site interactions, browsing activity

Sources of Personal Information

We may collect personal information from:

  • You directly — when placing an order, contacting support, or registering an account

  • Your devices — through cookies or browsing data

  • Third-party service providers — such as payment gateways, shipping couriers, and Shopify

  • Marketing or business partners — with your consent

How We Use Your Personal Information

We use your personal information to:

Provide and Improve Services

  • Process payments, fulfill orders, facilitate returns/exchanges

  • Provide customer support

  • Customize your shopping experience

Marketing and Advertising

  • Send promotional offers (via email, SMS)

  • Display ads based on your shopping activity

Security and Fraud Prevention

  • Authenticate your account and secure transactions

  • Detect and prevent fraud or misuse

Communication

  • Answer queries or complaints

  • Send order and account updates

Legal and Compliance

  • Meet legal requirements or respond to law enforcement

  • Enforce our policies and protect our business

How We Disclose Personal Information

We may share your information:

  • With Shopify, our store platform

  • With service providers (e.g., couriers, payment processors)

  • With marketing and analytics partners

  • If legally required, such as for investigations or government requests

  • As part of business transfers (e.g., mergers)

Relationship with Shopify

Shopify hosts our store and processes your data on our behalf. Shopify may also use your information to improve its services across merchants. Learn more at Shopify Privacy Policy and manage your preferences at the Shopify Privacy Portal.

Third-Party Links

Our website may link to external platforms. Once you leave our site, we are not responsible for the content, privacy, or security practices of other websites.

Children's Data

We do not knowingly collect information from individuals under the age of majority (18+). If we become aware of such data, we will delete it promptly.

Security and Data Retention

While we take measures to protect your data, no system is completely secure. Avoid sending sensitive info through unencrypted channels.
We retain data only as long as necessary for:

  • Order fulfillment and customer service

  • Legal obligations

  • Account management

Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data

  • Receive a copy of your data

  • Opt out of promotional communication (via unsubscribe link)

  • File a complaint or appeal a privacy-related decision

To exercise these rights, contact us using the details below.

Complaints

If you have concerns about your personal information, contact us at emvikenterprises@gmail.com. You may also contact your local data protection authority.

International Transfers

If your data is transferred outside India (e.g., to Shopify servers), we will follow appropriate safeguards under applicable law.

Changes to This Policy

We may update this policy to reflect changes in law or business practices. The updated policy will be posted here with the "Last Updated" date revised.

Contact

If you have questions or wish to exercise your rights, contact us:

Email: emvikenterprises@gmail.com
Phone/WhatsApp: +91 9112828340
Address: Zingabai Takli, Om Apartment, Nagpur, MH, 440030, India
Support Hours: Monday–Saturday, 10 AM – 6 PM