Refund policy

Return Window

You may request a return within 7 days of receiving your order.

Return Eligibility

To be eligible for a return:

  • The item must be unused, unwashed, and unworn

  • It must be in its original packaging with all tags intact

  • A valid unboxing video is mandatory

  • Proof of purchase (order ID, invoice, etc.) must be provided

Returns without unboxing video or original condition will not be accepted.

How to Initiate a Return

To start a return, please contact us at:

Once your return is approved, we will:

  • Share the return shipping label

  • Provide instructions for secure packaging

  • Arrange reverse pickup (where available)

Note: Please do not ship products without return confirmation. Items sent without approval will not be accepted.

Exchanges

We only allow exchanges in case of:

  • Wrong item received

  • Damaged product received

A valid unboxing video is required to claim an exchange.

Non-Returnable Items

At present, all our products are eligible for return under the above conditions.
We do not accept returns in the following cases:

  • If the item was purchased during a clearance or final sale

  • If the product is damaged due to use or improper handling

  • If no unboxing video is provided

Refunds

Once your return is received and inspected:

  • You’ll receive an email/WhatsApp confirmation

  • If approved, the refund will be processed to your original payment method

  • Refunds may take 8–15 business days depending on your bank or payment provider

For COD orders, we will request your UPI or bank account details for refund processing.

If it has been more than 15 business days since approval, please contact us at emvikenterprises@gmail.com

Cancellations

Orders can be cancelled before dispatch only.
To cancel, reach us via:

Contact for Return Queries

If you have any questions regarding returns, refunds, or exchanges, don’t hesitate to reach out:

emvikenterprises@gmail.com
+91 9112828340
Support Hours: Mon–Sat, 10 AM – 6 PM